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At xe66, your account data and payment records are handled with care — from the moment you register through every Upay or Bank Transfer transaction you make. This policy explains what we collect, how we use it, and the choices available to you, with access subject to your local law and eligible regions.
This privacy policy applies to all information xe66 collects when you use our platform — including account registration details, login activity, and payment transaction records associated with methods such as Upay and Bank Transfer. We collect information you provide directly, such as your name, contact details, and wallet identifiers, as well as technical data generated during your sessions, including device type, browser signals, and IP address. We use this information to operate your account, process transactions, respond to support requests, and maintain the security of our platform. We do not sell your personal data to third parties. Where we share data with service partners — such as payment processors or fraud-prevention services — those parties are bound by confidentiality obligations. Your continued use of xe66 constitutes acknowledgment of this policy. Availability of our services, and the rights described here, depend on your local law and the eligible regions in which you access the platform. If local regulations grant you additional rights, those rights apply alongside this policy.
Understanding the boundaries of this policy helps you know exactly what protections apply to your information on xe66 and where separate terms or third-party rules take over.
All data collected during account creation, login, and session activity on xe66 falls within this policy. This includes your registered contact details, authentication records, and account preferences you set directly.
Transaction records tied to Upay, Bank Transfer, and other supported payment rails are covered here. We retain these records for operational and compliance purposes; the payment provider's own policy also applies to their side of the transaction.
Your interactions with site content — pages visited, games opened, and cookie preferences — are captured under this policy. You can manage cookie settings through the preference controls available on the site.
Links to external sites, third-party payment gateways, and any service operating outside the xe66 platform are not governed by this policy. We recommend reviewing the privacy terms of any third-party service you use alongside your xe66 account.
You have real, actionable choices over the information xe66 holds about you. You can request a summary of the personal data associated with your account at any time by contacting our support team through the channels listed on the site. If any detail — such as your registered contact information or wallet identifier — is incorrect, you can update it directly from your account settings page, or ask support to assist with fields that are not editable in-app. Where local law gives you the right to request deletion or restriction of your data, you can raise that request through our support route and we will respond in line with applicable regulations. We aim to acknowledge data requests promptly; response times depend on the nature of the request and any legal obligations that require us to retain certain records, such as transaction history linked to Upay or Bank Transfer activity.
Open your account settings to see the personal details and payment records currently held. For a full data summary, contact support directly and specify what you need.
Update your contact information and wallet details from the account settings page. Fields that cannot be edited in-app can be corrected by raising a request with our support team.
If you have a question about how a specific piece of your data is used or stored, send it through our published support route. We will respond with a clear explanation tied to this policy.
For deletion or restriction requests where local law applies, contact support with your account details and the specific action you are requesting. We will confirm what is possible under applicable regulations.
If you have a question about your data or want to exercise any of the rights described in this policy, the routes below are the ones we actively monitor. Use the channel that suits your situation — all three connect to the same account support team.
Open the chat widget from any page on the xe66 site to reach our support team directly. Use this route for urgent account or data questions.
Send your data or privacy question to our support email address listed in the Contact section of the site. Include your registered account details so we can locate your records.
The Help Centre on the xe66 site covers common account and data questions with step-by-step guidance. Start here for self-service answers before contacting the team.
We apply standard security measures to protect the data held in your xe66 account, including encrypted connections for login and payment activity. Here is how we approach the key areas of data handling on our platform.
We keep your account and transaction records for as long as your account is active and for the period required by applicable regulations. Payment records linked to Upay and Bank Transfer are retained for compliance purposes even after an account is closed.
We use cookies to keep your session active, remember your preferences, and understand how the site is used. You can review and adjust your cookie preferences through the settings panel available on the site.
Your account is protected by password authentication and session controls. If you notice any unexpected activity, use the account security section to change your credentials or contact support immediately.
When we update this policy, the revised version will be published on this page with a note indicating what changed. Continued use of xe66 after an update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how xe66 handles personal data and what options are available to you.
We collect the details you enter during registration — name, contact information, and any wallet identifier you provide. We also collect technical data such as your device type and IP address automatically when you access the platform. All collection is described in the details section of this policy.
Yes. Transaction records linked to Upay, Bank Transfer, and other supported payment methods are retained for operational and compliance purposes. You can see a summary of your recent transactions in your account history. For a full record, contact our support team.
Where your local law provides a right to deletion, you can submit a request through our support route. We will review it and confirm what can be removed. Some records — such as transaction history — may need to be retained for regulatory reasons even after a deletion request.
Most account details can be updated directly from your account settings page. For fields that are locked or require verification, contact support with your account details and the correction you need. We will process it and confirm once the change is made.
We share data only with service partners necessary to operate the platform — such as payment processors and fraud-prevention services — and those partners are bound by confidentiality obligations. We do not sell personal data. Third-party services you use alongside xe66 are governed by their own privacy terms.
Use the live chat on the xe66 site for urgent concerns, or send your question to the support email listed in the Contact section. Include your registered account details so the team can locate your records and respond to your specific question about this policy.